Contact us
Email is the way to reach us: user-support@rimokon.ai. Questions, problems, a TV you'd like Rimokon to support, or feedback: write to us, and include the details on this page.
Ikuzo AB · Org. no. 559323-4569 · VAT SE559323456901
Pyrolavägen 28, 181 60 Lidingö, Sweden
What to include
- What you were doing, what you expected and what happened instead.
- Your phone model and its iOS or Android version.
- The TV's brand and model, and the streaming player if you use one.
- For account or billing questions, the email address you use in Rimokon.
Account, billing and privacy
- Cancel a subscription. Cancel a Stripe subscription from the subscription page in the app, and an App Store or Google Play subscription in that store's subscription settings. Your household keeps Pro until the end of the period already paid.
- Refunds. For a purchase made through Stripe, email us. Apple and Google decide refunds for App Store and Google Play purchases; request them from the store.
- Delete your account. In the app, tap your name at the top of Settings, then Delete account, or follow the steps on the web.
- Your data. Read the privacy policy and the terms, or email us to ask for a copy of your personal data or for it to be deleted.